Fayetteville Public Utilities (FPU) lobbies are set to reopen Monday, June 1 during normal operating hours, Monday – Friday 7:30 a.m. to 4:30 p.m. FPU has several precautions in place per the Center for Disease Controls (CDC)measures for reopening.
“Safety of customers and employees is our number one priority,” said FPU CEO/General Manager Britt Dye. “We wanted to make sure that we had everything in place before we reopened our doors.”
FPU will be implementing temperature checks on all employees as they enter the building. They have also placed social distancing markers on the floor and protective shields around customer service areas to reduce the chance of the coronavirus spread. Customers and employees are reminded to follow CDC guidelines for handwashing, social distancing and covering coughs and sneezes.
Customers are encouraged to continue to do business over the phone, at the drive-thru or electronically when possible. There are several methods in place for customers to manage their accounts, including:
• Online bill pay and account management via the SmartHub app and SmartHub online
• Telephone payment via Secure Pay by dialing 1-844-201-7200
• Drive-thru and secure night deposit
• Payment at several local financial institutions
Customers who are facing hardships due to the COVID-19 pandemic should contact FPU to discuss their options. FPU is working with customers who have payment arrangements and to make customers aware of assistance programs that are available for anyone unable to pay their utility bill.
“Many customers may not be aware of programs that are available to assist people in paying their utility bills,” said Dye. “I want to encourage anyone who is struggling due to the pandemic to visit energyright.com or contact South Central Human Resources Agency for more information on the LIHEAP energy assistance program.”
Be sure to follow FPU on Facebook, Twitter and YouTube and visit FPU’s website, fpu-tn.com, for updated information. Customers should continue to call FPU at 931-433-1522 to ask questions about their accounts.